Privacy policy

CarLoanHub collects the details you choose to provide through our finance enquiry and contact forms, such as your name, contact information, finance preferences, general employment status and messages. We use this information to respond to enquiries, provide our brokerage services, maintain secure records and comply with applicable legal obligations.

When you submit an initial finance enquiry, we do not automatically send your information to lenders or initiate a credit check. We seek the relevant permission before making lender referrals or taking steps that require further authority.

Our website uses essential cookies for site security and form sessions. We do not enable third-party advertising or behavioural tracking by default.

We take reasonable steps to protect personal information, including encryption of enquiry data at rest and access restricted to authorised administrators. No online service can guarantee absolute security.

You may request access to or correction of personal information we hold about you. Contact us using the website contact form. We will handle privacy requests according to the New Zealand Privacy Act 2020.

We retain information only as needed for legitimate business, legal and compliance purposes. Please ask us about retention relevant to your enquiry.

This document must be reviewed and supplemented with the operating legal entity, privacy officer contacts, retention periods, processors and lender-sharing arrangements before the website accepts live customer enquiries.